Privacy & Cookie Policy

Foundry Cast Iron Ltd. Privacy Policy

Effective Date: 01 November 2024

This Privacy Policy describes how Foundry Cast Iron Ltd. ("Foundry Cast Iron," "we," "us," or "our") collects, uses, and discloses your information when you use our website, www.foundrycastiron.co.uk (the "Website").

Information We Collect

We collect several types of information when you use the Website:

Information You Provide Directly: This includes information you provide when you create an account, place an order, subscribe to our newsletter, contact us, or participate in a survey. Examples include your name, billing and delivery address, email address, phone number, and payment information.

Information Collected Automatically: When you use the Website, we automatically collect certain information about your device and browsing activity. This information may include your IP address, browser type, operating system, referral URLs, pages visited, and time spent on the Website. We may also collect information about your interaction with our emails, such as whether you open, click on links, or forward them.

Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect and store information about your use of the Website. Cookies are small data files that are placed on your device when you visit a website. They allow us to remember information such as your preferences and browsing history. You can control the use of cookies through your web browser settings. For more information about cookies, please visit www.allaboutcookies.org

How We Use Your Information

We use the information we collect for the following purposes:

To process your orders and provide you with the products and services you request.
To manage your account and provide customer service.
To send you marketing and promotional communications, such as newsletters, discounts, and special offers. (You can opt out of receiving these communications at any time.)
To personalise your experience on the Website.
To improve the Website and our services.
To analyse trends and usage patterns.
To prevent fraud and maintain the security of the Website.

Legal Basis for Processing Your Information

The legal basis for our processing of your information will depend on the specific information concerned and the purpose for which it is used. In most cases, we will process your information on the basis of your consent (e.g., when you subscribe to our newsletter) or because it is necessary to fulfil a contract with you (e.g., when you place an order).

We may also process your information on the basis of our legitimate interests, such as improving the Website and our services, or preventing fraud.

Data Sharing

We may share your information with third-party service providers who help us operate the Website and provide our services. These service providers may be located in countries outside the United Kingdom.

We will only share your information with third-party service providers who have agreed to comply with strict data security requirements. We will not sell or share your information with any third parties for marketing purposes without your consent.

Data Retention

We will retain your information for as long as it is necessary for the purposes described in this Privacy Policy or as required by law.

Security

We take reasonable steps to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.

Your Rights

You have certain rights with respect to your information, including:

The right to access your information.
The right to rectify inaccurate information.
The right to erase your information.
The right to restrict the processing of your information.
The right to object to the processing of your information.
The right to data portability.

If you wish to exercise any of these rights, please contact us using the contact information provided below.

Use of Google Analytics and Facebook Analytics

We use Google Analytics and Facebook Analytics to track website traffic and user behaviour. These tools collect information such as your IP address, browser type, operating system, and pages visited. This information is used to improve the Website and tailor our marketing efforts.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on: Google Analytics Opt-out Browser Add-on

You can learn more about how Google uses your data and how to manage your privacy settings by visiting: Google's Privacy and Terms site

You can learn more about how Facebook uses your data and how to manage your privacy settings by visiting: Facebook Privacy Policy

Cookie Policy

We use cookies and similar technologies to collect and store information about your use of the Website. Cookies are small data files that are placed on your device when you visit a website. They allow us to remember information such as your preferences and browsing history.

Which Cookies Do We Use?

We use the following types of cookies:

Essential Cookies: These cookies are necessary for the website to function properly. They allow you to navigate the website and use its features, such as accessing secure areas of the website.
Performance Cookies: These cookies collect information about how you use the website, such as which pages you visit and how long you spend on each page. This information is used to improve the website's performance and user experience.
Functional Cookies: These cookies allow the website to remember your choices, such as your language preference or region. This information is used to provide you with a more personalised experience.
Targeting Cookies: These cookies are used to deliver advertising that is more relevant to you and your interests. They track your browsing activity across different websites to build up a profile of your interests.

How to Manage Cookies

You can control the use of cookies through your web browser settings. Most web browsers allow you to:

See what cookies you have and delete them.
Block cookies from being set on your device.
Block or allow cookies from specific websites.

Please note that blocking all cookies may prevent the website from working properly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Website.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details below. You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Contact Us

You can contact using the Contact Page or by post at 68 High Street, Steyning, West Sussex, BN44 3RD, or by email info@foundrycastiron.co.uk . We are also contactable by phone on 01903 366440 or 07534 905492 out of hours.